Return policy
Damages and issues: 3 days
Please inspect your order carefully as soon as you receive it. Email us at contact@thecoolerkeg.com within 3 days if anything in your order is defective, damaged, or if you received the wrong item. Our team will be happy to provide guidance and/or replacement parts per our limited 1-year warranty.
Returns: 14 days
You have 14 days after receiving your item(s) to request a return.
Return shipping fees will be deducted from your refund along with a 10% restocking fee.
To be eligible for a return, the items must be:
new, unused, and undamaged
in its original box with all packaging intact
include receipt or proof of purchase
approved for return by Cooler Keg
postmarked and dropped off at the shipping facility (e.g., UPS, USPS, FedEx) within 30 days of receiving your items
Returns that are late, damaged, or incomplete may incur additional fees.
Exceptions: non-returnable items
We do not accept returns on demo models, scratch & dent products, special orders, custom items, gift cards, cleaning kits, or CO2.
Start a Return
To start a return, email contact@thecoolerkeg.com your original receipt along with the reason for return. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once the returned item(s) have been received and inspected, you’ll be refunded on your original payment method. Please note that it may take some time for your bank or credit card to process and post the refund.
Cancellations
A 2.9% fee will be deducted from any refunds on orders that are canceled prior to shipping to cover non-refundable payment processing charges.